Here's a brief, non-inclusive overview of my standard shop policies:

• Cancellations: Orders may be cancelled within 24 hours of placing the order.
• Returns: Returns may be accepted within 14 calendar days of order delivery.
• Estimated Delivery Timeframes: Estimated order fulfillment and delivery times may vary depending on what product you're ordering and what shipping service/carrier you're selecting.
• Order Issues: I'd love the opportunity to make it right! Please reach out to D3D within 14 calendar days of order delivery.

Please read the full list of Shop Policies below the FAQs section on this page for more information. These policies are also listed in the Shop Policies section on Etsy.

Yes! If your vision for any of my products expands beyond their listed features, please don't hesitate to send D3D a direct message on Etsy! As all of my products are designed & made in-house, I would love the opportunity to bring your ideas to the third dimension.

From anything as simple as custom filament/color options to as complex as adding personalized design features, I'll work with you to determine exactly what you're looking for and how I can best achieve it if possible.

Please note that custom/personalized orders may have added fees and increased processing time depending on the specifications requested, but I will always provide this information before you place your order!

You'll find all product care instructions and advisory warnings listed on the Resources page.

This page will also serve as a library of instructions & information videos for each product going forward-- keep an eye out for when I start uploading them!

Estimated Delivery Timeframes

• D3D is responsible for providing accurate estimated order fulfillment timeframes ("EOFT," "EOFTs"). This timeframe includes all order processing steps from the time the order is received to the time the package is handed off to the shipping carrier. EOFT will vary depending on the products ordered. Accurate EOFT will be provided for all products.
• Buyer is responsible for providing accurate shipping information.
• Buyer is responsible for considering the provided EOFT when placing their order.
• Buyer is responsible for selecting the shipping carrier/service from the available options that best meets their needs.
• D3D is not responsible for any shipping-related delays.

Returns

• Returns for a full refund (less original shipping costs and/or loss in value if product is not in its original condition, if applicable) are accepted within 14 calendar days after the order has been delivered.
• Product must be unopened, intact, and in its original packaging.
• Buyer is responsible for return shipping costs.
• Refund will be processed once returned product has been received and inspected by D3D.

Exchanges

Exchanges are not offered for any products.

Cancellations

• Buyers may cancel orders for a full refund within 24 hours of placing their order.
• Beyond the initial 24 hour window, D3D cannot process order cancellations if the order has already been shipped.

Customer Satisfaction / Order Issues

Ensuring you're are satisfied with your order is paramount to D3D. Please don't hesitate to reach out if you have any issues or concerns with your order! This policy outlines general expectations to protect both you and D3D in the event of any issues with your order.

• Buyer is responsible for notifying D3D via Etsy.com direct message within 14 calendar days of order delivery of any order issues. Order issues may include, but are not limited to products arriving damaged, or incorrect products were received.
• D3D reserves the right to review and rectify order issues on a case-by-case basis.
• D3D will attempt to provide a reasonable solution to rectify authentic order issues. Reasonable solutions may include but are not limited to sending the buyer a replacement product, initiating a product return, or providing a full or partial refund for the product/order.
• D3D reserves the right to deny requests from Buyers to resolve unreasonable or fraudulent order issues.
• D3D reserves the right to deny requests from Buyers for unreasonable solutions to authentic order issues.

Privacy

NOTE: This privacy policy is only in relation to data collected by Dead End Designs ("D3D"). D3D is not responsible for data collection activities performed by the D3D website ("Site") host, Beacons AI Inc. Please visit the Beacons Privacy Policy Site for more information.

D3D is committed to protecting your personal information and handling your information in a transparent and responsible manner. This privacy policy ("Policy") explains what data D3D collects, how it is collected, how it is used, and how you may request your collected data be deleted.

What data D3D collects:

While using the Site, D3D may ask you to provide certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name and email address ("Personal Data").

How your Personal Data is collected:

Your Personal Data is only collected with your consent upon providing it.

How D3D uses your Personal Data:

D3D may use your Personal Data to send you marketing and/or promotional emails.

Safeguarding your Personal Data:

Your Personal Data will remain secure and confidential at all times. D3D does not directly distribute or sell your Personal Data to third party organizations.

Questions, Concerns, and Requests for Personal Data Deletion:

If you have any questions or concerns regarding this Policy, or would like your Personal Data deleted from D3D's emailing lists, please reach out to D3D directly via email at [email protected]