@tiptopnailssearcy
Please be free to ask us about student discount! On certain days, we offer incredible discounts for our Harding Students, especially for first-year students who choose to do manicure- pedicure combinations!
- Prices are last updated on 11/14/23. Nail industry prices fluctuate due to external factors like supply chain changes, economic conditions, and market demands.
- Though we aim for consistent pricing, please note that prices may change without notice.
- Nevertheless, we remain committed to providing top-notch service and quality regardless of price adjustments. 💗
##Full Set Call us @(501) 279-7787 to find out more about our seasonal prices and deals! ##Fills Call us @(501) 279-7787 to find out more about our seasonal prices and deals!
##Pedicures & Manicures Call us @(501) 279-7787 to find out more about our seasonal prices and deals!
Nail Design
Call us @(501) 279-7787 to find out more about our seasonal prices and deals!
Waxing
Call us @(501) 279-7787 to find out more about our seasonal prices and deals!
Facial
Call us @(501) 279-7787 to find out more about our seasonal prices and deals!
Kids
Call us @(501) 279-7787 to find out more about our seasonal prices and deals!
##TIP TOP NAILS Policy
- we strive to create a relaxing and soothing experience for all of our guests. please kindly refrain from speaking on your mobile phones. by agreeing to do any services, you must abide to the following policies:
##CUSTOMER EXPERIENCE POLICY
At TIP TOP NAILS & SPA, we strive to provide exceptional customer service and ensure a positive experience for all our valued customers. We value your satisfaction and want to address any concerns or issues that may arise. Please take a moment to review our customer experience policy.
###Respect and Empathy:
Our staff is committed to treating every customer with respect, empathy, and understanding. We recognize and appreciate the diverse needs and abilities of our customers, and we aim to create an inclusive and welcoming environment for all.
We will ensure that our team members are trained to interact with customers in a compassionate and courteous manner, regardless of any physical issues, disabilities, or other personal circumstances.
###Communication and Listening:
- We encourage open and transparent communication between our customers and our staff. If you have any concerns or specific requests, please communicate them to our technicians or front desk staff.
- We will make every effort to actively listen to your needs and preferences, and we will strive to accommodate them to the best of our abilities, within the scope of our services.
###Comfort and Convenience:
We are committed to creating a comfortable and relaxing atmosphere for all our customers. Our facilities are designed with your comfort in mind, and we regularly maintain and update our equipment and amenities.
If you have any specific needs or preferences to enhance your comfort during your visit, please inform our staff, and we will do our best to accommodate them.
###Prompt Attention and Service:
- We understand the importance of timely service. While we strive to maintain punctuality, there may be occasional unforeseen circumstances that cause delays. If we anticipate a delay, we will inform you as soon as possible and provide an estimated waiting time.
- If you experience an extended wait time, we apologize for any inconvenience caused and assure you that we are making every effort to minimize the delay.
###Handling Complaints and Resolutions:
- If you encounter any issues or have a complaint during your visit, please bring it to the attention of our staff or management immediately. We are committed to addressing and resolving any concerns promptly and effectively.
- Our staff will actively listen to your concerns, offer an apology if necessary, and work towards finding an appropriate resolution. We value your feedback and will take necessary steps to prevent similar issues from recurring.
Continuous Improvement:
- We strive to continuously improve our services and customer experience. Your feedback is highly valued, and we encourage you to share your suggestions, compliments, or concerns with us.
- We regularly review and evaluate our policies, procedures, and customer feedback to identify areas for improvement. We are committed to implementing necessary changes to enhance our customers' experience.
Please note that our customer experience policy is subject to change and improvement. We appreciate your understanding and cooperation as we work towards providing you with the best possible service and a positive salon experience.
#####If you have any questions or require further assistance, please do not hesitate to contact our management team. Thank you for choosing us! We love your patronage and kindness toward our staff.
##CELLPHONES USE
- as a courtesy to others, please silence your cell phones and other devices. Do not use speaker phone, we ask for you to use headphones or text. We recommend not using your phone when a technician is working on you. Thank you.
##HEALTH POLICY
Nail salons are a cornerstone for services of beauty, pampering, and indulgence! We only want the best and healthiest for you.
We’ve always been looking out for your health and safety. Our goal upon return is to ensure you will be safe and confident that TIP TOP & NAILS has taken all safety measures as well as exceeded in meeting all CDC, CDPH, Arkansas Health standards.
We will continue to clean, sanitize, and disinfect using top registered hospital grade products and UV sanitization techniques that are bactericidal, fungicidal and virucidal. As you know, our current protocol is to always have our guests and staff wash their hands before any service, wipe down all areas with disinfectant before and after each service, and disinfect all tools and equipment using a three-step system (sanitize, disinfect and sterilize).
Nail clippers, cuticle pushers and cuticle clippers are soaked in a hospital grade cleaning agent, and then placed in a medical grade auto-clave before each use.
For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.
##REFUND
If you are not entirely satisfied with your service, please let us know and given that you tell us immediately after the services have been performed.
You must arrange an appointment to have your nails fixed within seven days for gel polish/dipping services and three days for all other services after your initial service date. We do not accept redo appointments after seven/three days of your initial services.
As soon as you walk out the salon door, that means you have accepted and are happy with the services provided to you.
We will charge you for the cost of any repairs or replacements that you have to endure because of damages that happened outside of our salon. For example, if your nails or the finish of your nails are damaged (they are broken, chipped or starting to lift ) we will charge you due to your own lack of care.
The redo policy does not cover a change in service or color.
We do not offer refunds for any services or products.
##PERSONAL ITEMS
- Tip Top Nails & Spa is not responsible for any personal items that are lost or misplaced.
##WALK INS + APPOINTMENTS
- We always welcome walk-ins but encourage our guests to let us know how can better accommodate scheduling needs and minimize wait time.
##BOOKING + GROUP RESERVATION
Make your occasion one to remember. We love hosting events and parties – corporate happenings, brand activations, bridal showers and Birthdays – we’ve done it all. Plan your next special occasion in style!
Book an appointment(s) at (501) 279-7787 to learn all terms and conditions of setting up special circumstances appointment. Thank you.
##CHILD SAFETY
In order to provide a comfortable and relaxing atmosphere children are only permitted in the salon if they are being seen by one of our Nail Artisan. For safety reasons and insurance purposes, NO child under the age of 12 may accompany you while you are having a service.
We do not want to compromise you and our other guests experience and kindly ask that you make your child care arrangements prior to your scheduled appointment.
We do not have the facilities to care for children and will not provide child supervision. We cannot assure their safety in a professional environment. Thank you.
##GIFT CERTIFICATES
- Gift certificates are available. Please contact us for more information at (501) 279-7787.
##PETS
Pets of any kind, other than service animals, are NOT allowed in the salon. The State Board of Cosmetology have specific Rules and Regulations stating cleanliness and sanitation, and we abide by these rules.
In order to protect our clients that are more susceptible to allergens, NO animals of any kind are to be permitted in the salon at any time. Service dogs with the official “Service Animal” vests are the ONLY exception.
Therapy dogs, emotional support dogs and/or companion dogs are not recognized as “Service Animals” according to The Washington State Human Rights Commission. We invite you to talk with us about any questions or concerns.
##PAYMENTS
- We accept visa, master card, check, and cash.
##WE RESERVE THE RIGHT TO REFUSE SERVICE TO:
Anyone with a nail condition we suspect may be contagious
Anyone with open or infected wounds on the treatment area
Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service
Anyone demonstrating inappropriate behavior to our nail technicians and other customers
##GRATUITY
- Please kindly provide all gratuity in cash. Thank you.
##PRODUCTS
- We try to use organic or the highest quality brand products whenever possible. Our pedicure salts, lotions and oils are always organic and healthy.
##DISCLAIMER
- TIP TOP NAILS & SPA policies is a general description of many important policies of our salon, and that it is not intended to be an exhaustive listing of all such policies or procedures. Customers understands TIP TOP NAILS & SPA reserves the right to make changes to the policies, procedures and practices described above.
last updated: 11/14/23