[email protected] Fulfillment Policy Refunds: Full refund available within 48 hours of purchase if no work has begun 50% refund if cancellation occurs after work has started but before first draft delivery No refunds after first draft delivery Cancellations: Projects can be cancelled at any time Cancellation fees apply as per refund policy above Unused prepaid services will be credited to future projects within 6 months Service Guarantees: We strive for client satisfaction and will revise content up to 2 times per deliverable If unsatisfied after revisions, we'll work with you to find a resolution Contact us within 5 business days of delivery for any refund or cancellation requests.